Last updated 2025-03-01
Scope
This policy explains how Mahadev Miles handles personal information collected through this website, our enquiry forms, WhatsApp conversations, phone calls and email.
Information we collect
We only collect what we need to respond to your enquiry and arrange your travel.
- Contact details you provide: name, phone number and email address
- Trip details: destination, travel dates, number of travellers and preferences
- Traveller documents where required for a booking, such as passport details
- Enquiry context: which page you enquired from and how you reached us
- Basic technical data such as device type and pages visited, used to improve the site
How we use it
Primarily to do the thing you contacted us for: prepare a quotation, answer your questions and make bookings on your behalf.
- Responding to enquiries and preparing quotations
- Making reservations with hotels, airlines and local operators
- Processing visa applications where you have asked us to assist
- Sending booking confirmations, itineraries and travel documents
- Sending offers and updates, only if you have opted in
- Meeting legal, tax and regulatory obligations
Sensitive documents
Passport copies, photographs and similar documents are collected only when a booking or visa application requires them, retained only as long as needed for that purpose, and shared only with the relevant authority or supplier.
Please send such documents through the channel we specify rather than posting them in public or unsecured places.
Retention
We keep enquiry and booking records for as long as needed to service your travel, handle any post-travel issues and meet legal and accounting requirements. After that, records are deleted or anonymised.
Your choices
You can ask us to correct or delete your information, or to stop sending marketing messages, at any time using the contact details on our contact page.
- Request a copy of the information we hold about you
- Ask for corrections to inaccurate details
- Ask for deletion, subject to records we must retain by law
- Opt out of marketing communications at any time
Security
We take reasonable technical and organisational measures to protect the information we hold. No system is completely secure, so please avoid sending sensitive documents over unsecured channels or to unverified contacts.
Contact
For any privacy question or request, contact us using the details on our contact page and we will respond within a reasonable time.